In the evolving claims management landscape, leading insurance carriers are discovering that the fully remote work model for desk adjusters isn't delivering the productivity and oversight they need. While the COVID-19 pandemic necessitated a shift to remote work, the industry now sees concerning trends impacting claims handling efficiency and quality.
the remote work challenge
Recent industry studies show that remote desk adjusters handle up to 20-30% fewer claims than their in-office counterparts. This productivity gap has caught the attention of carriers, especially as they've uncovered instances of adjusters simultaneously working for multiple companies—a practice that compromises both efficiency and claim quality.
The challenges of remote work extend beyond productivity. Carriers report:
- Increased training time for new adjusters
- Reduced collaboration on complex claims
- Difficulties in maintaining consistent quality standards
- Limited oversight of claim-handling processes
- Extended cycle times on complicated claims
The return to office: a strategic advantage
Forward-thinking carriers are discovering that returning desk adjusters to a professional office environment creates significant advantages. In-person collaboration leads to faster resolution of complex claims, while direct supervision ensures consistent quality and compliance standards.
Wardlaw's Dallas Solution
Recognizing this industry shift, Wardlaw Claims Service has invested in a state-of-the-art facility in Irving, Texas. Our new 30,000-square-foot office space is specifically designed to support the full spectrum of desk adjusting specialties:
- Residential Daily & CAT claims
- Commercial Daily & CAT claims
- Large loss
- Complex residential
- Supplement review
- Public adjuster/attorney represented claims
- Virtual estimate writing
- Xactimate and Symbility expertise
- Litigation support
World-Class Facilities
The Dallas office features:
- Over 200 modern workstations
- Six conference rooms for collaboration
- Dedicated training classroom
- On-site fitness center
- Coffee shop and restaurant
- Covered parking
- Abundant natural light
Strategic Location
The office is located in Irving and easily accessible from thriving Dallas-Fort Worth communities, including Plano, Frisco, and McKinney. This central location allows us to tap into the region's deep pool of claims talent while providing convenient access for our team members.
the wardlaw advantage
By choosing Wardlaw's Dallas office solution, carriers gain:
- Dedicated teams focused solely on their programs
- Enhanced quality control through direct supervision
- Improved collaboration and knowledge sharing
- Faster onboarding of new adjusters
- Consistent productivity metrics
- Regular performance monitoring
- Secure claims handling environment
looking forward
As the insurance industry continues to evolve, the need for efficient, high-quality claims handling remains paramount. Wardlaw's investment in our Dallas facility demonstrates our commitment to meeting this need while providing carriers with the required oversight and productivity.
"The opening of our Dallas office represents a tremendous opportunity for Wardlaw and our carrier partners," says Chief Operating Officer, Chris Wardlaw. "This new location allows us to tap into the vast talent pool of the Dallas-metro area, enhancing our capabilities and enabling us to provide even better service to our clients."
take action
Wardlaw's Dallas office provides the perfect solution for carriers looking to improve their claims-handling efficiency and oversight. Contact us today to learn how we can help strengthen your claim department while ensuring consistent, high-quality claims handling for your policyholders.
Wardlaw: Dec 27, 2024 11:05:16 AM
Wardlaw